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Accommodation Supervisor

2 months ago

Port Carling, Ontario, Canada JEMCORP Ltd. Full time
Job Summary

JEMCORP Ltd. is seeking a highly skilled and experienced Lodging House Manager to oversee the daily operations of our resort. As a key member of our team, you will be responsible for ensuring the smooth operation of our facilities and providing exceptional customer service to our guests.

Key Responsibilities
  • Develop and Implement Policies and Procedures

Develop and implement policies and procedures for daily operations, ensuring compliance with company standards and regulations.

Supervise Staff

Supervise a team of staff members in various areas of responsibility, providing guidance and support to ensure excellent customer service and efficient operations.

Negotiate with Suppliers

Negotiate with suppliers for the provision of materials and supplies, ensuring the best possible prices and quality.

Conduct Training Sessions

Conduct training sessions for staff members to enhance their skills and knowledge, ensuring they are equipped to provide exceptional customer service.

Prepare Budgets and Monitor Revenues and Expenses

Prepare budgets and monitor revenues and expenses, ensuring the financial stability of the resort.

Prepare Marketing Plans

Prepare marketing plans to attract new customers and increase revenue, working closely with the marketing team to ensure effective implementation.

Implement Marketing Activities

Implement marketing activities, such as social media campaigns and promotional events, to increase brand awareness and drive sales.

Arrange for and Oversee Maintenance Activities

Arrange for and oversee maintenance activities, ensuring the resort's facilities are well-maintained and meet the highest standards.

Enforce Policies and Procedures

Enforce policies and procedures, ensuring compliance with company standards and regulations.

Address Customers' Complaints or Concerns

Address customers' complaints or concerns, providing exceptional customer service and resolving issues promptly.

Assist Clients/Guests with Special Needs

Assist clients/guests with special needs, ensuring their requirements are met and they have an exceptional experience.

Develop and Implement Business Plans

Develop and implement business plans, working closely with the management team to ensure the resort's goals and objectives are met.

Establish Work Schedules

Establish work schedules for staff members, ensuring adequate coverage and efficient operations.

Manage Events

Manage events, such as weddings and conferences, ensuring they are executed smoothly and to the highest standards.

Organize and Maintain Inventory

Organize and maintain inventory, ensuring the resort's facilities are well-stocked and meet the highest standards.

Requirements
  • Education

College/CEGEP diploma or equivalent.

Experience

2 years to less than 3 years of experience in a similar role, or equivalent experience.

Language

English language proficiency.

Computer and Technology Knowledge

Proficiency in MS Word, Mac OS, Quick Books, Central reservation system (CRS), MS Access, MS Excel, MS Office, MS Outlook, MS PowerPoint, and MS Windows.

Transportation/Travel Information

Valid driver's license and ability to travel as required.

Work Conditions and Physical Capabilities

Ability to work in a fast-paced environment, under pressure, and with tight deadlines.

Personal Suitability

Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

Benefits
  • Health Benefits

Dental plan, health care plan, and vision care benefits.

Other Benefits

Free parking available, on-site housing options, and transportation provided by employer.