Guest Services Representative
4 weeks ago
Job Summary:
We are seeking a highly skilled Guest Services Agent to join our team at AccorHotel. As a key member of our Front Desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities:
- Provide outstanding service to internal and external guests
- Assist with tour check-ins and greet tour guides and groups as required
- Generate reports for other departments in the hotel
- Be a key member of our crisis and emergency team
- Register and check out hotel guests
- Act as an ambassador for Fairmont Chateau Laurier
- Greet check-in and settle guest accounts while ensuring all service standards are followed
- Assist leadership in performing daily duties
- Be available evenings, weekends, and holidays
- Be available to work overnight shifts when required
- Follow all safety policies
- Other duties as assigned
Requirements:
- Fluent in both official languages (English and French) is a requirement
- Previous Front Desk Agent experience in a similar environment
- Excellent verbal and written skills
- Must have the ability to handle cash effectively and accurately
- Computer literate with exposure to Opera Property Manager and Delphi Word and Excel is preferable
- Active listener, self-starter
- Able to make decisions and take initiative
- Ability to type 40 words per minute
- Positive and pleasant attitude
- Able to work alone
- Strong team player
- Detail oriented
- Must be able to work in a very busy environment
Work Environment:
No remote work
Part-time employment
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