Guest Services Representative

4 weeks ago


Ottawa, Ontario, Canada AccorHotel Full time

Job Summary:

We are seeking a highly skilled Guest Services Agent to join our team at AccorHotel. As a key member of our Front Desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:

  • Provide outstanding service to internal and external guests
  • Assist with tour check-ins and greet tour guides and groups as required
  • Generate reports for other departments in the hotel
  • Be a key member of our crisis and emergency team
  • Register and check out hotel guests
  • Act as an ambassador for Fairmont Chateau Laurier
  • Greet check-in and settle guest accounts while ensuring all service standards are followed
  • Assist leadership in performing daily duties
  • Be available evenings, weekends, and holidays
  • Be available to work overnight shifts when required
  • Follow all safety policies
  • Other duties as assigned

Requirements:

  • Fluent in both official languages (English and French) is a requirement
  • Previous Front Desk Agent experience in a similar environment
  • Excellent verbal and written skills
  • Must have the ability to handle cash effectively and accurately
  • Computer literate with exposure to Opera Property Manager and Delphi Word and Excel is preferable
  • Active listener, self-starter
  • Able to make decisions and take initiative
  • Ability to type 40 words per minute
  • Positive and pleasant attitude
  • Able to work alone
  • Strong team player
  • Detail oriented
  • Must be able to work in a very busy environment

Work Environment:

No remote work

Part-time employment



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