Guest Services Associate
1 month ago
Job Summary
We are seeking a highly skilled Guest Services Associate to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities
- Process guest check-ins, check-outs, room assignments, and room change/late check-out requests
- Secure payment, activate/reissue room keys, and ensure rates match market codes
- Verify and adjust billing for guests, communicate with staff when guests are waiting for an available room
- Clear departures in the computer system, coordinate with Housekeeping to track room status and guest concerns
- File guest paperwork or documentation, operate the telephone switchboard station
- Run and check daily reports, contingency lists, and credit card authorization reports
- Supply guests with directions and information, answer and record guest calls, requests, questions, or concerns
- Arrange transportation for guests/visitors, count and secure bank at the beginning and end of shift
- Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
- Notify Loss Prevention/Security of any reports of theft
Requirements
- High school diploma or equivalent
- No related work experience or supervisory experience required
- No license or certification required
Marriott International is an Equal Opportunity Employer
We are committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We are an equal opportunity employer and welcome applications from all qualified candidates.
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