Guest Services Associate

1 month ago


Ottawa, Ontario, Canada Marriott International Full time

Job Summary

We are seeking a highly skilled Guest Services Associate to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities

  • Process guest check-ins, check-outs, room assignments, and room change/late check-out requests
  • Secure payment, activate/reissue room keys, and ensure rates match market codes
  • Verify and adjust billing for guests, communicate with staff when guests are waiting for an available room
  • Clear departures in the computer system, coordinate with Housekeeping to track room status and guest concerns
  • File guest paperwork or documentation, operate the telephone switchboard station
  • Run and check daily reports, contingency lists, and credit card authorization reports
  • Supply guests with directions and information, answer and record guest calls, requests, questions, or concerns
  • Arrange transportation for guests/visitors, count and secure bank at the beginning and end of shift
  • Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
  • Notify Loss Prevention/Security of any reports of theft

Requirements

  • High school diploma or equivalent
  • No related work experience or supervisory experience required
  • No license or certification required

Marriott International is an Equal Opportunity Employer

We are committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We are an equal opportunity employer and welcome applications from all qualified candidates.



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