Business Continuity Manager
2 weeks ago
Make-A-Wish Canada is a dynamic organization that creates life-changing wishes for children with critical illnesses. We are seeking a highly skilled Business Continuity Manager to join our team in Toronto, Ontario.
About the RoleThis is a senior position responsible for overseeing the daily operations of our Salesforce CRM and related solutions, ensuring their optimal performance and reliability. The successful candidate will manage a team of skilled direct reports, delivering successful development projects from inception to completion, coordinating with cross-functional teams to deliver innovative solutions that meet business needs.
Key Responsibilities- Manage a team to support the user community, resolving system, process, and data-related issues while adhering to established performance metrics.
- Collaborate with Technology leadership to identify opportunities for leveraging Salesforce to improve business processes.
- Oversee all Salesforce administrative functions, including user account maintenance, workflows, reports and dashboards, scheduled jobs, and other routine tasks.
- Direct the assessment, scope, and execution of new development projects within the planned project portfolio and timelines.
- Lead the design, development, and deployment of changes to our Salesforce and related solutions, ensuring adherence to change control protocols to maintain existing functionality and data integrity.
- Lead the design and development of system and data integration, automating processes where feasible, and continually maintaining data integrity. Ensure data integrity and accuracy across the Salesforce platform.
- Oversee regular internal system audits, manage release updates, and maintain disaster recovery and business continuity controls.
- Post-secondary education in an Information Technology-related field, or an equivalent combination of education, training, and experience.
- 5+ years of experience administering, developing, and providing direct end-user support in a Salesforce environment, preferably with Nonprofit Success Pack (NPSP).
- 3+ years of experience leading teams in administrative services and development projects.
- 2+ years of experience managing complex data integrations and data management activities.
- Salesforce Administrator certification required. Advanced Administrator, Architect, and Developer certifications are an asset.
We offer a competitive salary range of $110,000 - $140,000 per year, depending on experience. Other benefits include:
- A hybrid work environment (2 days in-office, 3 days remote per week) with occasional requirement to work outside of traditional office hours.
- Occasional day and/or overnight travel.
- A comprehensive employee benefits package, including group health and dental premiums, RRSP matching, and paid time off.
Our Commitment to IDEA
Make-A-Wish Canada is committed to Inclusion, Diversity, Equity, and Access (IDEA). We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve.
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