Senior Manager, Business Applications
3 weeks ago
We are seeking a highly skilled Senior Manager, Business Applications to join our team at Make-A-Wish Canada. This key leadership role will oversee the daily operations of our Salesforce CRM and related solutions, ensuring their optimal performance and reliability.
Key Responsibilities:- Manage a team to support the user community, resolving system, process, and data-related issues while adhering to established performance metrics.
- Collaborate with Technology leadership to identify opportunities for leveraging Salesforce to improve business processes.
- Oversee all Salesforce administrative functions, including user account maintenance, workflows, reports and dashboards, scheduled jobs, and other routine tasks.
- Direct the assessment, scope, and execution of new development projects within the planned project portfolio and timelines.
- Lead the design, development, and deployment of changes to our Salesforce and related solutions, ensuring adherence to change control protocols to maintain existing functionality and data integrity.
- Lead the design and development of system and data integration, automating processes where feasible, and continually maintaining data integrity. Ensure data integrity and accuracy across the Salesforce platform.
- Oversee regular internal system audits, manage release updates, and maintain disaster recovery and business continuity controls.
- Provide technical expertise in CRM best practices, business process design, data management, and the applicable functional capabilities of the Salesforce platform, while identifying opportunities for the organization with each new functionality release.
- Maintain and nurture relationships with business users, vendors, and development partners.
- Develop and deliver training programs to ensure users are proficient with Salesforce tools and features.
- Foster a culture of continuous learning and improvement within the Salesforce team.
- Other duties as assigned.
- Recruit, engage and retain qualified employees to meet business priorities.
- Provide support and direction in the development, alignment and accomplishment of objectives through on-going performance feedback, recognition and coaching.
- Monitor department adherence to financial policies and controls. Determine expense projections as part of the budgeting and forecasting process. Authorize expenditures within approved guidelines. Monitor expenditures against budget and forecast and initiate appropriate remedial activity as required.
At Make-A-Wish Canada, we are committed to creating a workplace that is inclusive, diverse, and equitable. We believe that our employees are our greatest asset and are essential to achieving our mission. If you are a motivated and experienced professional looking for a challenging role in a dynamic organization, we encourage you to apply.
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