Administrative Supervisor

3 weeks ago


Kelowna, British Columbia, Canada Sussex Insurance Full time

Sussex Insurance is committed to excellence in customer service and claims management.

As a Branch Manager, you will be responsible for leading our team of insurance professionals in providing exceptional customer experiences and achieving sales targets.

We are seeking an experienced professional with a proven track record of leadership and customer service skills to join our team. The ideal candidate will have at least 5 years of experience in the insurance industry, including 3 years of management experience with increasing levels of responsibility.

The successful candidate will be expected to:

  • Exercise authority as a manager, ensuring effective staffing, scheduling, performance management, training, one-on-one coaching, employee recognition, and development.
  • Ensure timely completion and administration of performance appraisals.
  • Maintain appropriate actions when an employee's performance does not meet expectations.
  • Kee p staff informed of branch manager meeting updates, as well as any industry regulatory information or changes, and provide ongoing coaching on identifying customer needs and deepening customer relationships.

Salary: $55,000 - $65,000 per year, competitive wage and benefit package included.

Key Responsibilities:

  • Manage expectations for exceptional customer service.
  • Resolve customer inquiries and complaints promptly and effectively.
  • Communicate Sussex's position on regulations, policies, and procedures in a positive manner.
  • Foster customer retention through proactive engagement and relationship-building.

Operations Overview:

  • Direct, control, and/or delegate daily operations, including security procedures, audit control, end-of-day reporting, and adherence to policies and procedures.


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