IT Project Coordinator

7 days ago

Kelowna, British Columbia, Canada TLC Solutions Full time
About TLC Solutions

TLC Solutions delivers end-to-end technology and IT services to businesses, schools, and government organizations. We stand out from other IT service providers by offering comprehensive managed service packages tailored to our clients' needs.

We help our clients select the right technology solutions, build and manage servers, install and configure networks, and design, develop, and implement cloud solutions that drive value for their organization. Additionally, we provide IT management, remote support, and on-site desk-side support services to ensure seamless operations.

Established in 1999, TLC Solutions has grown to serve a diverse range of businesses across BC, Alberta, and California. Our growth is built on the same principles of transparency, expertise, and reliability that have guided us since inception.

United by our core values of Joy, Teamwork, Honesty, Loyalty, and Accountability, TLC Solutions aims to empower individuals to love technology and deliver Technolojoy.

The Opportunity

Our dynamic team has capitalized on the surge in demand for technology, resulting in rapid expansion. To maintain this pace, we seek technically inclined team members with excellent customer service skills to join our ranks.

This Role Delivers Technolojoy

The System Administrator (Projects) role assists with project delivery by performing and completing technical project tasks and deliverables. Depending on project size, complexity, and nature, you may be required to manage task sequences and schedules or work alongside a Project Coordinator as part of a delivery team.

Examples of typical projects include implementing Microsoft 365 cloud services, deploying VoIP phone systems, and installing and configuring server and networking hardware. The standard working hours are Monday to Friday, 8 AM – 5 PM.

Job Description

This position will be based in any of our locations - Kamloops, Prince George, Terrace, or Kelowna.

To deliver a Category of One experience, this role works closely with clients to gain a thorough understanding of requirements and goals through discovery, scoping, and finally delivering a completed project. This involves collaborating with the Project Coordinator, Technical Analyst, and Business Development teams to deliver exceptional projects custom-built to meet client needs.

  • Email migration (Exchange Online)
  • Physical/virtual server migration (Hyper-V, ESXI, Azure, Windows Server)
  • Physical network hardware refresh (Aruba, Juniper, Palo Alto, Fortinet)
  • VoIP phone system migration (Teams, 3CX, RingCentral)
  • MDM deployment (Intune, Jamf, Meraki, Hexnode, Apple Business Manager)
  • Hardware replacement (Networks, Servers, Parts)
  • Phishing Campaigns
  • Conference Rooms (Logitech)
  • M365 Entra (Conditional Access, Compliance Policy, Hardening, MFA)
Key Accountabilities:
  • Work with clients to gather and analyze requirements to design standard technical solutions
  • Take primary responsibility for planning, execution, and monitoring of standard technical projects to ensure they meet objectives and deadlines
  • Create a statement of work detailing necessary items and identify potential change orders and scope creep
  • Create and adhere to the project execution plan
  • Complete assigned projects with accurate time and note tracking
  • Provide regular progress updates to all stakeholders
  • Assist the service team with service escalations and support as required
  • Adhere to existing standards and methods in documentation
  • Assist with project tasks as directed by Project Coordinators or Supervisors
  • Utilize industry best practices throughout project lifecycles
  • Pursue continuous self-improvement through workshops, certifications, or job shadows
  • Provide exceptional customer service to all clients and prospective clients
What We Offer
  • A competitive salary of $85,000-$120,000 per year, commensurate with experience
  • RRSP matching program (3%)
  • Social committee/events and a commitment to our People & Culture
  • Strong benefits package for all employees working more than 20 hours per week, including critical illness, medical, dental, orthodontics, and more
  • Career growth potential as we scale the business
  • Professional development support including tuition reimbursement
  • Channels to 'give back' to our local communities

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