Experience and Engagement Manager

3 days ago


Toronto, Ontario, Canada YMCA of Greater Toronto Full time
Duties and Responsibilities
- Configure and manage the YMCA Ignite platform, ensuring all features function properly, troubleshooting technical issues, and continuously enhancing the platform's user experience with a focus on participant engagement and satisfaction.
- Facilitate the onboarding of organizations, partners, and participants, ensuring smooth integration into the YMCA Ignite platform.
- Manage the YMCA Ignite course portfolio by developing project plans that ensure courses are delivered on time and on budget.
- Establish and maintain strong working relationships and communication channels with senior leadership and stakeholders across all program areas to understand business needs, direction, and intent.

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