Author Engagement Manager

4 weeks ago


Toronto, Ontario, Canada Rakuten Kobo Inc. Full time
for more information. Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported. If you're looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making *reading lives better* . **The Role:** Rakuten Kobo Inc. is looking for an **Author Engagement Manager** to join the Kobo Writing Life team on a 12-month contract. Reporting to the Director, Kobo Writing Life (English language), the Author Engagement Manager will focus on author care and support, community growth, and marketing initiatives for Kobo Writing Life. This role is pivotal in enhancing the author experience, managing the Help Centre, and driving engagement through social media and digital marketing. Kobo Writing Life is Rakuten Kobo's self-publishing platform, empowering independent authors worldwide. We pride ourselves on being the most author-friendly platform, helping authors reach readers globally. This role is an exciting opportunity to join a dynamic team dedicated to supporting and growing the indie author community. **Responsibilities:** Collaborate with internal teams to enhance workflows for author care, ensuring a seamless and efficient experience for authors. **Required qualifications:** College/university diploma or equivalent course study, ideally with a focus on publishing or book selling programs, a college/university diploma or work/project experience in the realm of digital media/content, or other books related experience (for example: experience working at a bookstore, running a book blog/ Bookstagram / BookTok ) 3-5 years relevant experience in operations and/or marketing. Hands on experience in Zendesk or similar support software, experience working with collaboration and work management tools (eg. ClickUp , Jira, Asana) and/or knowledge of social media advertising platforms. Excellent interpersonal and communication skills and proven track record of working collaboratively with different teams to solve problems. Flexibility and ability to juggle many projects and priorities simultaneously. We are looking for a passionate and dedicated individual who thrives in a dynamic and fast-paced environment. The ideal candidate will have a strong interest in bookselling, e-commerce, and digital reading, with a particular enthusiasm for self-publishing and supporting indie authors. Here's what we're looking for: You have experience working with Excel and Google Sheets, and an interest in analytics to inform decision-making and improve processes. You are confident in your computer skills and are agile in learning new programs and tools. You have experience in social media management and digital marketing, with a knack for creating engaging content that resonates with the target audience. Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world's most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies. Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.
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