IT Support Specialist
4 weeks ago
Cineplex is seeking a highly skilled and experienced IT Helpdesk Specialist to join our team. As a key member of our IT department, you will be responsible for providing first-level technical support to our employees and customers.
Key Responsibilities:- Provide technical support for hardware and software issues across all Cineplex LOBs.
- Utilize the Helpdesk application to triage and manage all inbound incidents, prioritizing and assessing urgency as necessary.
- Monitor and support components of the Cineplex Systems Infrastructure.
- Participate in the department's continuous improvement initiatives.
- Aid in resolving Helpdesk issues and document solutions in the company Knowledgebase.
- A degree in a relevant area of study, such as Computer Science or Information Technology.
- Industry certifications, such as MCSE or CISSP, are considered strong assets.
- ITIL V3 Certificate in IT Service Management.
- 1-3 years of IT-related Help Desk Support experience.
- Customer service experience demonstrating application functionality.
- Demonstrated work experience in a Desktop Support capacity.
- Strong experience with MS Office support.
- Experience with Windows and Mac OS.
- Experience with Ubuntu Linux.
Cineplex is an equal opportunity employer committed to hiring and retaining a diverse workforce. We encourage applications from all intersectional walks of life.
Accessibility:We are committed to improving access and opportunities for all individuals, including those with disabilities. If you require accommodation at any stage of our hiring process, please contact us at 416-323-6600 or via email at jobs@cineplex.com.
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