Technical Support Specialist

3 weeks ago


Toronto, Ontario, Canada Canada Inc. Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Canada Inc. The successful candidate will provide technical assistance and support to our clients, ensuring their computer systems and software run smoothly.

About the Role

This is a permanent position working 40 hours per week. We offer a competitive salary of $85,000 - $110,000 per year, depending on experience. Our ideal candidate has 2 years to less than 3 years of experience in IT service delivery.

Key Responsibilities
  • Troubleshoot and resolve technical issues with computer systems and software.
  • Provide excellent customer service and support to our clients.
  • Collaborate with other technical support analysts to resolve complex issues.
  • Participate in the redesign of applications and other software.
Requirements

To be successful in this role, you will need:

  • A college/CEGEP degree in Computer Science or a related field.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • The ability to work well under pressure and meet tight deadlines.
  • Familiarity with Jira, MS Office, MS Windows, SQL, and Machine Learning.
Benefits

We offer a comprehensive benefits package, including:

  • Dental plan.
  • Health care plan.
  • Vision care benefits.
What We Offer

We pride ourselves on creating a positive and inclusive work environment that supports the growth and development of our employees. As a Technical Support Specialist at Canada Inc., you can expect:

  • A dynamic and supportive team environment.
  • Ongoing training and professional development opportunities.
  • A hybrid work arrangement that balances flexibility and productivity.


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