Tenant Services Liaison Specialist

6 days ago

Edmonton, Alberta, Canada West Edmonton Mall Full time

Tenant Services Liaison Specialist

West Edmonton Mall is seeking a highly skilled Tenant Services Liaison Specialist to join their team. This is a full-time position that comes with a competitive salary of $60,000 to $80,000 per year, depending on experience.

About the Role:

The Tenant Services Liaison Specialist is responsible for building and maintaining positive relationships between tenants and shopping center management. This involves providing exceptional customer service, resolving disputes, and ensuring that tenants are adhering to mall standards.

Key Responsibilities:

  • Establish and maintain strong working relationships with retail tenants, responding to daily inquiries and requests in a timely and professional manner.
  • Administer, manage, and enforce all mall/tenant policies and regulations, maintaining detailed records and logs of tenant interactions.
  • Utilize strong conflict resolution and multi-tasking skills to handle various problems and challenges as they arise in the shopping center.
  • Ensure mall tenants are adhering to mall standards in common areas and back hallways to provide a clean and presentable shopping and entertainment environment.
  • Respond to various tenant inquiries and complaints, ensuring positive resolutions are reached.
  • Perform other duties as required to support the success of the shopping center.

Requirements:

  • Two to three years of experience in retail property management or a related project management position.
  • Post-secondary diploma in business administration or project management.
  • Advanced skill set in Microsoft Office applications.
  • Ability to communicate electronically in multichannel modes, including texting, wireless email, and instant messaging.
  • Self-driven with the ability to work with minimal supervision, adhering to broad task-based goals and objectives.
  • Exceptional organizational, multi-tasking, and interpersonal communication skills.

Terms of Employment:

  • This is a full-time position that is required Monday through Friday, with occasional on-call work.
  • This is a salaried position that will depend on experience and qualifications.
  • Nominees must be able to pass a basic security clearance.

West Edmonton Mall offers a dynamic and fast-paced work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

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