Site Reliability Engineer Team Lead
2 days ago
We are seeking an experienced Site Reliability Engineer with a passion for enhancing platform stability, reliability, and efficiency. As a Team Lead, you will guide our DevOps team in optimizing our customer experience management platforms.
Job DescriptionYou will leverage your technical expertise to identify potential issues, resolve complex problems, and lead technical and business discussions. Your role will involve:
- Standardizing operations to enhance service levels and support technology system evolution.
- Implementing appropriate automation and observability to achieve low and continuously improving mean time to recovery (MTTR) for service-impacting incidents.
- Participating in the Architectural Review Process for new and existing services, ensuring compliance with high-availability, observability, security, and cost efficiency standards.
As a leader, you will be responsible for:
- Leading root cause analysis for major incidents, communicating with senior stakeholders, driving problem-solving, and debugging using best practice techniques.
- Solving complex technical challenges and devising effective solutions.
- Adapting to new technologies and environments.
- Effectively communicating complex technical issues to both technical and non-technical audiences.
To succeed in this role, you will need:
- A Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience.
- 5+ years of experience in site reliability engineering or a related field.
- Proven leadership and team management skills.
- Experience with systems programming languages, such as Go or Python, and shell scripting.
- Hands-on experience with Kubernetes management within AWS EKS.
- Experience with CI/CD automation tools, such as CircleCI and ArgoCD.
- Experience with monitoring and logging using tools like Prometheus, Grafana, Open Telemetry, CloudWatch, and Honeycomb.
As a member of our team, you can expect:
- An estimated salary of $140,000-$160,000 per year, depending on location and experience.
- Award-winning culture that fosters growth, diversity, and inclusion.
- Access to LinkedIn learning courses.
- Bi-annual performance-based bonus.
- Flexible schedules.
- Free unlimited access to our refreshment stations.
- Generous benefit coverage with low premiums.
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