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Ambassador of Skincare Excellence

1 month ago

Victoria, British Columbia, Canada Lush Full time

Position Overview

As a Sales Ambassador at Lush, you will be an expert in product and brand knowledge, providing exceptional customer consultations and product demonstrations. You will cultivate strong team relationships and contribute to overall shop excellence in both sales and operations.

Key Responsibilities

Sales and Customer Experience:

  • Drive Sales: Utilize StoreForce dashboard results and seek feedback to exceed sales goals.
  • Customer Experience: Consistently deliver a world-class customer experience to every customer who walks through our doors.
  • Building the Brand: Educate customers on our brand values and expertly articulate these values in the shop and through community engagement.
  • Product Passion: Continually expand your product knowledge and stay up-to-date on our products, ingredients, and unique benefits.

Team Involvement:

  • Development: Utilize Lush resources to develop effective sales techniques and product knowledge.
  • Diversity, Equity, Inclusion, and Belonging: Encourage open communication and foster a sense of belonging by promoting teamwork and collaboration.

Operational Excellence:

  • Time and Attendance: Be punctual, reliable, and present at work.
  • Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience.
  • Stock and Inventory: Utilize Visual Merchandising guidelines to make real-time adjustments to product displays.
  • Policies and Procedures: Ensure you are practicing company standards for opening and closing, product integrity, and health and safety.