Regional Operations Manager

2 days ago


Vaughan, Ontario, Canada Quench Full time
About Quench

Quench is a leading provider of on-demand filtered water solutions, with a mission to impact people's lives and improve the environment by reducing single-use plastic water bottles. With over 120,000 customers across North America, we deliver innovative solutions that make a real difference in improving health and wellness.

Our commitment to innovation and customer satisfaction has earned us a successful NYSE public offering in 2016 and strategic ownership by private equity-backed Culligan. Headquartered in King of Prussia, PA, our team of over 1,200 members operates from more than 90 locations across North America and Puerto Rico.

About Culligan

Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. Founded in 1936 by Emmett Culligan, our network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries.

Our Values
  • Culligan as One
  • Customers come first
  • Commitment to Innovation
  • Courage to do what's right
  • Consistently deliver exceptional results
The Role

We are seeking an experienced Field Service Manager to lead our field operations team. Reporting to the Director of Field Service & Supply Chain, this role is responsible for general customer management, installations, and team leadership. The ideal candidate will ensure timely and exceptional service deployment to all our customers in their region.

Key Responsibilities:
  1. Execute proactive and reactive services, including preventative maintenance, equipment installations, and on-site repairs.
  2. Provide technical training for field service technicians.
  3. Maintain inventory levels at the branch level, including accurate data entry into the perpetual inventory system.
  4. Record service activities, including job orders, client interactions, and equipment status in the ERP system.
  5. Analyze service data to identify trends and areas of improvement.
  6. Ensure field operations adhere to health and safety policies & regulations.
  7. Manage staffing levels and needs for their given region, including employee relations, hiring, and onboarding.
  8. Support the Director of FS & SC on various initiatives.
Requirements:
  • Bachelor's degree in business management or equivalent experience in operations, logistics, or warehouse management.
  • 2-4 years of progressive experience overseeing a field operations team required.
  • Strong leadership and team management skills required.
  • Valid driver's license in good standing.
  • Forklift Certified preferred.
  • Intermediate to advanced knowledge of Microsoft Office Suite, particularly Excel.
Estimated Salary: $85,000 - $110,000 per year

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