Field Service Operations Manager

1 week ago


Vaughan, Ontario, Canada Quench Full time
About the Role

We are seeking a highly skilled Field Service Operations Manager to join our team at Quench. In this role, you will be responsible for overseeing general customer management, installations, and leading a team of Field Service Technicians. The ideal candidate will have strong leadership and team management skills, with experience in operations, logistics, or warehouse management.

Key Responsibilities
  • Implement effective proactive and reactive services, including preventative maintenance, equipment installations, and on-site repairs.
  • Provide continuous technical training for all Field Service Technicians under their supervision.
  • Manage inventory levels at the branch level, ensuring accurate data entry into the perpetual inventory system.
  • Maintain detailed records of service activities, including job orders, client interactions, and equipment status with the ERP system.
  • Analyze service data to identify trends and areas for improvement.
  • Ensure that all field service operations comply with health and safety policies and regulations.
  • Oversee staffing levels and needs for their given region, including employee relations, hiring, and onboarding.
What You Need to Succeed
  • Bachelor's degree in business management, or equivalent experience in operations, logistics, or warehouse management.
  • 2-4 years of progressive experience overseeing a field operations team required.
  • Strong leadership and team management skills essential.
  • Valid driver's license in good standing.
  • Forklift certification preferred.
  • Intermediate to advanced knowledge of Microsoft Office Suite, particularly Excel.

The estimated salary for this position is $80,000 - $110,000 per year, depending on experience and location. If you're looking for a challenging opportunity to lead a team and drive business growth, we encourage you to apply.


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