Field Service Operations Manager
1 week ago
We are seeking a highly skilled Field Service Operations Manager to join our team at Quench. In this role, you will be responsible for overseeing general customer management, installations, and leading a team of Field Service Technicians. The ideal candidate will have strong leadership and team management skills, with experience in operations, logistics, or warehouse management.
Key Responsibilities- Implement effective proactive and reactive services, including preventative maintenance, equipment installations, and on-site repairs.
- Provide continuous technical training for all Field Service Technicians under their supervision.
- Manage inventory levels at the branch level, ensuring accurate data entry into the perpetual inventory system.
- Maintain detailed records of service activities, including job orders, client interactions, and equipment status with the ERP system.
- Analyze service data to identify trends and areas for improvement.
- Ensure that all field service operations comply with health and safety policies and regulations.
- Oversee staffing levels and needs for their given region, including employee relations, hiring, and onboarding.
- Bachelor's degree in business management, or equivalent experience in operations, logistics, or warehouse management.
- 2-4 years of progressive experience overseeing a field operations team required.
- Strong leadership and team management skills essential.
- Valid driver's license in good standing.
- Forklift certification preferred.
- Intermediate to advanced knowledge of Microsoft Office Suite, particularly Excel.
The estimated salary for this position is $80,000 - $110,000 per year, depending on experience and location. If you're looking for a challenging opportunity to lead a team and drive business growth, we encourage you to apply.
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