Service Manager
1 month ago
Job Summary:
Mircom Group of Companies is seeking an experienced Service Manager to lead its field services operations in the Greater Toronto Area (GTA). This role will be responsible for overseeing the performance of the GTA field service team, ensuring smooth and timely operations, and maintaining excellent customer service.
Key Responsibilities:
- Directly oversee service technicians and administrative staff.
- Establish and manage technician installation schedules to optimize work load efficiencies and timely equipment deliveries.
- Mentor, train, and develop skills with technicians.
- Responsible for maintaining and implementing standard operating procedures as established by Mircom Engineered Systems head office.
- Responsible for acquiring knowledge in new and existing Mircom products.
- Responsible for staying up-to-date on legislation, regulations, and related codes, ensuring that the service technicians are also kept informed.
- Strive to maintain the highest levels of customer satisfaction, ensuring customers are aware of other products and services offered by Mircom Engineered Systems.
- Maintain and increase dollar value and profitability in the service business to meet budgetary obligations and goals.
- Ensure technicians have the necessary equipment to complete all jobs.
- Manage inventory in department stock and truck stock.
- Collaborate with the Regional Service Manager on fleet control and services.
- Review all reports submitted by technicians, ensuring accuracy before issuing to customers.
- Occasionally perform technician duties as required.
Requirements and Skills:
- 3-5 years of experience in the Fire and Life Safety industry.
- Proven management/supervisory experience in the Fire Alarm industry.
- Canadian Fire Alarm Association (CFAA) certification or equivalent.
- University, college, or technical post-secondary education.
- Proficiency in reviewing drawings, conducting field surveys, and preparing information for installation activities.
- Strong computer skills and Microsoft Office competency.
- Ability to work flexible hours, including weekends, to meet customer/technician requirements.
- Strong organizational skills, positive attitude, and ability to learn quickly.
- Valid driver's license and clean driver's abstract.
- Strong verbal and written communication.
What Mircom Offers:
- A great working environment with opportunities for career advancement.
- Competitive salary.
- Group Insurance benefits.
- Company RRSP program.
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