Retail Operations Manager

1 month ago


Ottawa, Ontario, Canada Running Room Full time

We are seeking a Retail Operations Manager to oversee the efficiency of our sales floor at Running Room. The successful candidate will be responsible for developing opportunities for customers and providing training and support to Sales Associates while working collaboratively with the Store Manager. The Retail Operations Manager will oversee retail operations, including inventory and visual merchandising, and be actively involved with building our sales team and providing them with the guidance and training necessary to provide exceptional service.

Key Responsibilities:

  1. Manage the store sales team to ensure customers are being helped in a timely fashion
  2. Conduct sales and inventory management
  3. Employee recruiting, training, and development, including product knowledge
  4. Inspire and encourage employees to ensure high morale
  5. Assist customers and troubleshoot customer service issues when necessary
  6. Promote the store on social media to build the business

Requirements:

  1. Experience in retail operations
  2. Excellent customer service skills
  3. Ability to maintain a customer-focused environment
  4. Flexible availability, including evenings, weekends, and statutory holidays
  5. Able to work collaboratively as part of a team
  6. Able to stand for an 8-hour shift

Running Room welcomes and encourages applications from people with disabilities. Upon request, Running Room will provide accommodations from candidates taking part in the selection process.



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