Retail Operations Manager

7 days ago

Ottawa, Ontario, Canada Canada Inc oaHillary Dry Cleaners Full time
Job Title: Retail Operations Manager

We are seeking an experienced and skilled Retail Operations Manager to join our team at Canada Inc o/a Hillary Dry Cleaners. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our retail store, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Customer Service: Provide excellent customer service, responding to customer inquiries, resolving issues, and ensuring a positive shopping experience.
  • Sales Growth: Develop and implement strategies to drive sales growth, including managing promotions, inventory, and visual merchandising.
  • Store Operations: Oversee the daily operations of the store, including opening and closing procedures, staff supervision, and maintaining a clean and organized store environment.
  • Team Management: Lead, motivate, and develop a high-performing team, providing coaching, training, and performance evaluations.
Requirements:
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Experience: 5 years or more in retail management, with a proven track record of success in driving sales growth and improving customer satisfaction.
  • Skills: Excellent communication, leadership, and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Benefits:
  • Competitive Salary: $60,000 - $80,000 per year, depending on experience.
  • Benefits Package: Comprehensive benefits package, including health, dental, and vision insurance, as well as paid time off and holidays.
  • Opportunities for Advancement: Career advancement opportunities within the company, with the potential to move into senior leadership roles.
Work Environment:
  • Work Setting: On-site customer service in a fast-paced retail environment.
  • Work Site Environment: Air conditioned, clean, and safe working conditions.
Personal Suitability:
  • Integrity: Demonstrated integrity and trustworthiness in all aspects of work.
  • Positive Attitude: A positive attitude and enthusiasm for delivering exceptional customer service.
  • Quick Learner: Ability to quickly learn and adapt to new systems, processes, and technologies.
  • Time Management: Effective time management and organization skills, with the ability to prioritize tasks and meet deadlines.
  • Flexibility: Willingness to work flexible hours, including evenings and weekends, as needed.
  • Organized: Highly organized and detail-oriented, with a focus on delivering results.
  • Team Player: Strong teamwork and collaboration skills, with the ability to work effectively in a team environment.
  • Maturity: Maturity and professionalism in all interactions, both internal and external.
  • Resourcefulness: Ability to think critically and resourcefully, finding solutions to complex problems.
  • Accurate: High level of accuracy and attention to detail, with a focus on delivering quality results.
  • Dependability: Dependable and reliable, with a strong commitment to meeting responsibilities and deadlines.
  • Reliability: Reliable and consistent, with a strong focus on building trust and credibility with colleagues and customers.
  • Punctuality: Punctual and respectful of others' time, with a strong sense of responsibility and accountability.
  • Honesty: Demonstrated honesty and integrity in all interactions, both internal and external.

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