Retail Operations Manager

2 days ago


Ottawa, Ontario, Canada Macewen Gas Bar Full time
Job Title: Retail Operations Manager

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at Macewen Gas Bar. The successful candidate will be responsible for supervising staff, managing inventory, and ensuring excellent customer service.

Key Responsibilities:
  • Supervise and train staff members to meet sales and customer service targets.
  • Manage inventory levels, including ordering merchandise and authorizing returns.
  • Establish work schedules and ensure effective time management.
  • Prepare reports on sales volumes, merchandising, and personnel matters.
  • Resolve customer complaints and supply shortages in a timely manner.
Requirements:
  • Bachelor's degree or equivalent experience in business administration, retail management, or a related field.
  • 7-12 months of experience in a similar role with a focus on customer service and team management.
  • Excellent communication and interpersonal skills, with the ability to multitask and work under pressure.
  • Able to lift up to 50 pounds and stand for long periods.
Benefits:
  • Competitive salary range: $$$50,000 - $60,000 per year
  • Parking available on site
  • Diversity and cross-cultural training programs to create a welcoming work environment for newcomers and visible minorities
  • On-the-job training tailored to youth and opportunities for advancement


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