Customer Service Specialist
20 hours ago
We are seeking a highly motivated and experienced Customer Service Specialist to join our team in Quebec and Northeast Provinces. As a key member of our customer-facing team, you will be responsible for providing technical assistance and training to customers in support of Skyjack products.
Responsibilities- Provide technical support and training to customers via phone, email, and in-person visits.
- Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
- Work closely with internal teams to resolve customer issues and improve overall responsiveness and knowledge.
- Prepare and deliver training sessions to customers on Skyjack products and services.
- Post-secondary technical diploma and ongoing related organization training and maintenance experience.
- Minimum one year's customer service experience; aerial work platform industry experience strongly preferred but not essential.
- Fluent in both English and French.
- Ability to work independently performing service and repair tasks as needed.
- Possess strong system and hardware skills.
- Ability to use communications software and possess above-average computer skills including Microsoft Excel, Word, Office, and PowerPoint.
- Estimated salary: $60,000 - $80,000 per year, depending on experience.
- A competitive benefits package, including health, dental, and vision insurance.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
This is an exciting opportunity to join a leading manufacturer of access and telehandler equipment and contribute to the growth and success of our company. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.
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