Operations Support Specialist

3 weeks ago


Toronto, Ontario, Canada Maarut Inc Full time
Job Description

We are seeking a highly skilled Operations Support Specialist to join our team at Maarut Inc.

The ideal candidate will have at least 3 years of experience in operations support and be proficient in data management, ITIL framework, and best practices.

You will be responsible for supporting the migration of historical data from current inventory tracking tools into CMDB, managing project inventory data, and updating existing scripts for various logs.

Additionally, you will assist in modifying database structures as required, review data for deficiencies or errors, correct any incompatibilities, and check output.

A strong analytical problem-solving and decision-making skills, verbal and written communication skills, and interpersonal skills are essential for this role.

As a team player with a track record for meeting deadlines, you will work closely with the intake team and project management team to ensure accurate data entry and verification.

In this role, you will also be responsible for performing data searches, assisting with Audio/Visual and IT support, and proactively verifying data through sourced documents.

Key Responsibilities:

  • Migrate historical data from current inventory tracking tools into CMDB
  • Manage project inventory data
  • Update existing scripts for various logs
  • Modify database structures as required
  • Review data for deficiencies or errors
  • Correct any incompatibilities and check output
  • Perform data searches
  • Assist with Audio/Visual and IT support

Requirements:

  • At least 3 years of operations support experience
  • Previous OPS/Justice sector experience is an asset
  • Experience with Justice Video Network, Audio/Visual hardware and software technologies, and Videoconferencing hardware and software technologies
  • Experience with Configuration Management Database (CMDB) and Inventory Management
  • Excellent analytical problem-solving and decision-making skills, verbal and written communication skills, and interpersonal skills

Estimated Salary: $85,000 - $110,000 per year, depending on experience and qualifications. Maarut Inc offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.



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