IT Operations Support Specialist
2 weeks ago
Join CB Canada in Toronto, ON for a challenging role as an IT Operations Support Specialist.
We are seeking a highly skilled Systems Administrator/Operations Support Specialist to join our team. This is a fantastic opportunity to work with us and contribute to the delivery of top-notch services.
The successful candidate will have excellent communication and problem-solving skills, experience with ITIL best practices for IT Service Management, and a strong understanding of DevOps and CI/CD concepts.
This full-time position offers a competitive salary of approximately $85,000 per year, plus benefits, including medical and dental coverage, and a generous pension plan.
Responsibilities include:
- Managing incidents, problems, and service requests through their lifecycle, ensuring timely resolution in line with SLAs;
- Providing technical support for application/web servers, middleware, and cloud-based computing solutions;
- Collaborating with stakeholders to identify and implement process improvements;
- Developing and maintaining documentation for operational procedures;
In this role, you will have the opportunity to work on various projects, including queue management, incident and service request management, change management, and configuration management.
To be successful in this position, you will need 2+ years of experience in ITIL Service Management, 2+ years of hands-on technical working experience with Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL), and familiarity with WebSphere, Oracle 19c, Kubernetes, Ansible, and other related technologies.
If you are a motivated and detail-oriented individual with excellent analytical and problem-solving skills, we encourage you to apply for this exciting opportunity.
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