Customer Service Support Specialist

2 days ago


Halifax, Nova Scotia, Canada Rentokil Initial Full time
Job Summary

We are seeking a highly skilled and organized Customer Service Support Specialist to join our team in Halifax. In this role, you will provide exceptional customer service to both internal and external customers while supporting the commercial and residential sectors.

The ideal candidate will have a strong background in administration, excellent communication skills, and the ability to multitask in a fast-paced environment.

You will be responsible for data entry, account maintenance, daily and consolidated month-end invoicing, credit memos, accuracy in the invoice process, uploading invoices into customer portals, printing and mailing daily invoice runs as required, and ensuring month-end procedures are followed and deadlines met.

In addition, you will create reports in Excel to provide to customers with special requests monthly, verify accuracy of service work tickets and post in CRM, process credit cards in CRM as required, assist in resolving customer disputes with the accounts receivable team, submit all vendor invoices for the branch into Coupa for payment processing, monitor weekly uncommitted reports with Branch Managers to ensure route and invoicing completion, compile production and sales commissions reports to review with Branch Managers, and assist Sales Reps and the Operations team with looking up customer info in CRM.

We offer a competitive salary range of $50,000 - $65,000 per year, depending on experience, plus great benefits including medical, dental, and vision coverage, an employer-matched RRSP program up to 3.5% of your base salary per year, paid sick and vacation days, short and long-term disability, and life insurance.



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