ServiceNow Business Process Specialist

4 weeks ago


Montreal, Quebec, Canada RENAPS Full time
Business Process Consultant Role

At RENAPS, we are seeking a skilled ServiceNow Business Process Consultant to join our team. As a Business Process Consultant, you will be responsible for designing, deploying, and integrating ServiceNow products for our clients.

Key Responsibilities

Participate in project planning and delivery methodology definition.
Design and lead client demonstrations and workshops.
Recommend solutions for implementation or integration projects between ServiceNow and other existing systems.
Collaborate with ServiceNow and extended project teams to meet client business objectives.
Gather and analyze client business needs.
Define business processes and process improvement areas.
Create high-quality written deliverables.
Assist in backlog prioritization and test plan definition.
Participate in application review, testing, and quality control activities.
Design and conduct training and knowledge transfer sessions.
Ensure the quality and adequacy of the proposed solutions with the clients' business needs.

Requirements

Proficiency in process analysis and workflow design in a user context.
Experience as a business analyst or business process consultant (5+ years) in a software package environment (ServiceNow, Salesforce, SAP, Workday, or other).
Good understanding of user needs.
Experience in writing user stories and documenting development efforts.
Excellent oral and written communication skills (fluent French/English minimally functional).
A culture of learning, as updating knowledge and obtaining ServiceNow certifications is essential.
Leadership, able to guide clients and contribute to multiple projects at once.
Analytical and detail-oriented.
Client satisfaction and problem-solving orientation.
Interested in business development and collaboration with presales.
Knowledge of Agile/Scrum practice (asset).
University degree in Information Technology or equivalent.
Any ServiceNow certification (CSA, CIS) will be considered an asset.

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