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ServiceNow Transformation Specialist
2 months ago
Are you a seasoned professional with expertise in ServiceNow?
About the RoleWe are seeking a highly skilled ServiceNow Transformation Specialist to join our team at CAE. This is an exciting opportunity to work on various ServiceNow projects, driving digital transformation and process optimization.
Key Responsibilities- Collaborate with stakeholders to elicit, analyze, and document business requirements for ServiceNow platform enhancements, customizations, and integrations.
- Design effective solutions on the ServiceNow platform that meet business objectives, considering best practices, scalability, and efficiency.
- Identify opportunities for process optimization and automation within ServiceNow, conducting gap analyses and recommending enhancements to streamline workflows and improve overall efficiency.
- Develop and execute test plans, test cases, and test scripts to validate ServiceNow solutions, ensuring they meet quality standards and business requirements.
- Create comprehensive documentation including functional specifications, process flows, technical design documents, and user guides to support ServiceNow implementations and ongoing maintenance.
- Provide training and support to end-users to facilitate the adoption of new ServiceNow functionalities, ensuring that users are equipped with the knowledge and resources to effectively utilize the platform.
- Stay updated on emerging ServiceNow technologies, features, and industry trends, providing recommendations for continuous improvement and innovation.
- A bachelor's degree or relevant industry experience.
- Minimum of 4 years of experience as a Business Analyst.
- Minimum of 2 years of experience as a ServiceNow Business Analyst.
- ServiceNow certifications such as Certified System Administrator.
- In-depth understanding of ITIL framework and best practices.
- Good knowledge and experience of ITSM, SecOps, and ITAM processes.
- Experience with ServiceNow modules such as Asset Management, Incident Management, CMDB, and Vulnerability Response.
- Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
As a ServiceNow Transformation Specialist at CAE, you can expect a competitive salary range of $90,000 - $110,000 per annum, depending on your level of experience and qualifications. Our comprehensive benefits package includes health insurance, retirement plan, and paid time off.
