ServiceNow Business Process Consultant

5 days ago

Montreal, Quebec, Canada RENAPS Full time

Business Process Consultant for ServiceNow Solutions

Rénaps is seeking a skilled Business Process Consultant to join our team and contribute to the design, deployment, and integration of ServiceNow products for our clients. As a Business Process Consultant, you will participate in project planning and delivery methodology definition, design and lead client demonstrations and workshops, and recommend solutions for implementation or integration projects between ServiceNow and other existing systems.

Key Responsibilities:

  • Participate in the design, deployment, and integration of ServiceNow products for our clients.
  • Contribute to project planning and delivery methodology definition.
  • Design and lead client demonstrations and workshops.
  • Recommend solutions for implementation or integration projects between ServiceNow and other existing systems.
  • Collaborate with ServiceNow and extended project teams to meet client business objectives.
  • Gather and analyze client business needs.
  • Define business processes and process improvement areas.
  • Create high-quality written deliverables.
  • Assist in backlog prioritization and test plan definition.
  • Participate in application review, testing, and quality control activities.
  • Design and conduct training and knowledge transfer sessions.
  • Ensure the quality and adequacy of the proposed solutions with the clients' business needs.

Requirements:

  • Proficiency in process analysis and workflow design in a user context.
  • Experience as a business analyst or business process consultant (5+ years) in a software package environment (ServiceNow, Salesforce, SAP, Workday, or other).
  • Good understanding of user needs.
  • Experience in writing user stories and documenting development efforts.
  • Excellent oral and written communication skills (fluent French/English minimally functional).
  • A culture of learning, as updating knowledge and obtaining ServiceNow certifications is essential.
  • Leadership, able to guide clients and contribute to multiple projects at once.
  • Analytical and detail-oriented.
  • Client satisfaction and problem-solving orientation.
  • Interested in business development and collaboration with presales.
  • Knowledge of Agile/Scrum practice (asset).
  • University degree in Information Technology or equivalent.
  • Any ServiceNow certification (CSA, CIS) will be considered an asset.

About Rénaps:

Rénaps is a leading provider of ServiceNow solutions, and we are committed to delivering exceptional results for our clients. If you are a skilled Business Process Consultant looking for a challenging and rewarding opportunity, we encourage you to apply.

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