ServiceNow Business Process Consultant

2 weeks ago

Montreal, Quebec, Canada RENAPS Full time
Business Process Consultant

As a Business Process Consultant at RENAPS, you will play a key role in helping our clients maximize the value of their ServiceNow investments. Your expertise in process analysis and workflow design will enable you to identify opportunities for improvement and develop tailored solutions to meet our clients' business objectives.

Key Responsibilities:

  • Participate in the design, deployment, and integration of ServiceNow products for our clients.
  • Contribute to project planning and delivery methodology definition.
  • Design and lead client demonstrations and workshops.
  • Recommend solutions for implementation or integration projects between ServiceNow and other existing systems.
  • Collaborate with ServiceNow and extended project teams to meet client business objectives.
  • Gather and analyze client business needs.
  • Define business processes and process improvement areas.
  • Create high-quality written deliverables.
  • Assist in backlog prioritization and test plan definition.
  • Participate in application review, testing, and quality control activities.
  • Design and conduct training and knowledge transfer sessions.
  • Ensure the quality and adequacy of the proposed solutions with the clients' business needs.

Requirements:

  • Proficiency in process analysis and workflow design in a user context.
  • Experience as a business analyst or business process consultant (5+ years) in a software package environment (ServiceNow, Salesforce, SAP, Workday, or other).
  • Good understanding of user needs.
  • Experience in writing user stories and documenting development efforts.
  • Excellent oral and written communication skills (fluent French/English minimally functional).
  • A culture of learning, as updating knowledge and obtaining ServiceNow certifications is essential.
  • Leadership, able to guide clients and contribute to multiple projects at once.
  • Analytical and detail-oriented.
  • Client satisfaction and problem-solving orientation.
  • Interested in business development and collaboration with presales.
  • Knowledge of Agile/Scrum practice (asset).
  • University degree in Information Technology or equivalent.
  • Any ServiceNow certification (CSA, CIS) will be considered an asset.

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