Transformation Leader, ServiceNow Ecosystem

3 days ago


Toronto, Ontario, Canada Royal Bank of Canada Full time

Royal Bank of Canada is seeking a highly experienced Transformation Leader to drive strategic vision for business analysis and quality assurance within the ServiceNow platform.

Role Overview

This role offers an exciting opportunity to enhance expertise in ServiceNow while gaining exposure to enterprise-level initiatives that position you as a key leader in transformation.

Job Summary

The ideal candidate will lead a team of business analysts / quality assurance analysts in the collation and articulation of IT business requirements, ensuring strategic alignment between IT and business functions.

Key Responsibilities:
  • Oversee the development and execution of QA strategies to ensure ServiceNow solutions meet business needs and quality standards.
  • Collaborate with cross-functional teams to deliver scalable and efficient solutions across all implemented ServiceNow modules.
  • Develop and maintain documentation for business requirements and test plans.
  • Drive innovation and process improvement initiatives across the ServiceNow ecosystem, leveraging RBC and industry best practices.
Requirements

To succeed in this role, you must have:

  • BSc in Information Technology.
  • 10+ years IT experience with at least 7 years' experience in business analysis and/or quality assurance, including 4 years working with ServiceNow.
  • Thorough understanding of multiple ServiceNow modules such as ITSM, ITOM, IRM, and HRSD.
  • Strong background in business analysis and quality assurance methodologies, with hands-on experience in process improvement, requirements gathering, and testing strategies.
What We Offer

Royal Bank of Canada offers a comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. You'll also enjoy:

  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.
Compensation Package

The estimated annual salary for this role is approximately $150,000 CAD, plus bonus and benefits package. This figure is based on national averages for similar positions in Toronto, Canada.



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