Senior Manager, IT Business Transformation Lead

1 week ago

Toronto, Ontario, Canada Royal Bank of Canada Full time
Transformative Leadership Opportunity

Are you a visionary leader seeking to drive strategic growth and innovation within the ServiceNow ecosystem? Do you have a proven track record of success in business analysis and quality assurance? We invite you to join our team as a Senior Manager, IT Business Transformation Lead at Royal Bank of Canada.

About the Role:

We are seeking an exceptional individual to lead our ServiceNow business analysis and quality assurance teams. As a Senior Manager, IT Business Transformation Lead, you will be responsible for driving strategic vision, collaborating with cross-functional teams, and delivering impactful results.

Key Responsibilities:

  • Lead a team of business analysts and quality assurance analysts in collating and articulating IT business requirements, ensuring strategic alignment between IT and business functions.
  • Oversee the development and execution of QA strategies to ensure ServiceNow solutions meet business needs and quality standards.
  • Collaborate with cross-functional teams to deliver scalable and efficient solutions across all implemented ServiceNow modules.
  • Develop and maintain documentation for business requirements and test plans.
  • Drive innovation and process improvement initiatives across the ServiceNow ecosystem, leveraging RBC and industry best practices.
  • Communicate with key stakeholders on the establishment of IT project expectations and priorities, supporting business processes.
  • Consult on business cases, referring to project scope, objectives, budget, schedule, and risk assessment, considering integration with other IT business operations.
  • Establish IT project/team metrics and processes to ensure client requirements are fully met.

Requirements:

To succeed in this role, you must possess:

  • A Bachelor's degree in Information Technology or related field.
  • 10+ years of IT experience, with 7 years in business analysis and/or quality assurance, including at least 4 years working with ServiceNow.
  • Thorough understanding of multiple ServiceNow modules, such as ITSM, ITOM, IRM, and HRSD.
  • Strong background in business analysis and quality assurance methodologies, with hands-on experience in process improvement, requirements gathering, and testing strategies.
  • Proven results in working on Agile and DevOps teams, leveraging iterative delivery models (Kanban or Scrum) and CI/CD pipelines.
  • Strong skills in communication, analytical and problem-solving abilities, emotional intelligence, and ability to manage competing priorities.

What We Offer:

As a valued member of our team, you can expect:

  • An estimated annual salary range of $150,000-$200,000 based on your qualifications and experience.
  • A comprehensive Total Rewards Program, including bonuses, flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • The ability to make a difference and lasting impact in the financial services industry.
  • A dynamic, collaborative, progressive, and high-performing team environment.
  • A world-class training program in financial services.
  • Opportunities to do challenging work, take on progressively greater accountabilities, and build close relationships with clients.

About Royal Bank of Canada:

We are a leading financial institution committed to enhancing the well-being of our clients and communities. Our values of integrity, teamwork, accountability, customer focus, and innovation guide our actions and decisions every day.

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