Senior Revenue Operations Director

6 days ago

Toronto, Ontario, Canada Rewind Software Full time
Job Summary

We are seeking a highly skilled Senior Revenue Operations Manager to join our team at Rewind Software. As a key member of our Revenue team, you will play a critical role in driving revenue growth and operational efficiency.

Key Responsibilities
  • Leadership and Team Management
    • Lead a team of Revenue Operations professionals, providing guidance and direction to ensure the successful execution of revenue growth initiatives.
    • Collaborate with cross-functional teams to develop and implement process improvements, driving operational efficiency and revenue growth.
  • Revenue Growth and Analysis
    • Analyze customer support data and processes to identify trends, areas for improvement, and opportunities to enhance service quality.
    • Develop and maintain sales processes and workflows, ensuring efficiency and effectiveness in lead management, pipeline progression, and deal closure.
  • Process Optimization and Improvement
    • Establish and manage processes for partner relationships, including partner referrals and performance tracking.
    • Develop dashboards and reports to provide stakeholders with clear visibility into sales performance, customer support metrics, partner contributions, and overall revenue trends.
  • Technology and Tools
    • Manage a robust technology stack, including Salesforce CRM, SalesLoft, Sweep, Gong, ZoomInfo, Zendesk, Ada, PartnerStack, and more.
    • Ensure all systems are integrated and functioning properly to support seamless data flow and accurate reporting.
  • Leadership and Development
    • Lead and mentor a Salesforce Administrator to ensure effective CRM management and support.
    • Oversee and guide a Junior Data Entry Assistant, providing direction on data collection and analysis.
Requirements
  • 4+ years of experience in Data, Finance, or Revenue/Sales Operations roles, inclusive of 2+ years leading a team or owning a Revenue/Sales Operations function.
  • Experience in the SaaS industry and knowledge of subscription-based revenue models.
  • Advanced proficiency in data analysis tools/techniques, including Excel, SQL, and BI tools.
  • Experience with Salesforce CRM and other Sales, Customer Support, and Partnership specific technologies.
  • Strong interest in AI and its applications in optimizing operations.
  • Excellent analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights.
  • Strong leadership and project management capabilities to lead initiatives and drive process improvements.
  • Effective communication and presentation skills to convey complex information to various stakeholders, including senior management.
  • A collaborative and team-oriented approach, with the ability to work cross-functionally and influence decision-making.
  • Strong business acumen and strategic thinking, with a focus on driving revenue growth and business success.

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