Technical Support Specialist

2 months ago

Surrey, British Columbia, Canada Safe Software Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our Customer Success team at Safe Software. As a Technical Support Specialist, you will play a critical role in providing exceptional support to our customers, helping them to maximize the value of their data with FME.

Key Responsibilities
  • Provide top-notch support to customers, resolving their technical issues and concerns in a timely and professional manner.
  • Share knowledge and expertise with customers through various channels, including our FME Community Q&A Forums and Knowledge Base.
  • Collaborate with cross-functional teams to deliver effective product demos and proof-of-concepts, showcasing the capabilities of FME.
  • Develop and deliver webinars that highlight the amazing features and benefits of FME.
  • Contribute to the improvement of the FME Platform by working closely with our Product Managers and customers.
  • Test and explore new features of FME in beta stages, providing valuable feedback to our development team.
  • Represent Safe Software at local trade shows, events, and conferences, showcasing our expertise and building relationships with customers and partners.
Requirements
  • Technical skills: Experience working with a broad range of data formats, including GIS, CAD, databases, raster, JSON, XML, and REST APIs/web/cloud services.
  • Effective communication skills to articulate technical information in accessible language.
  • Empathetic and customer-centric approach to support.
  • Curious and eager to learn new technologies, systems, and data formats that FME supports.
  • Able to think critically and propose solutions to complex problems.
  • Able to collaborate effectively and exchange meaningful feedback.
Desired Skills
  • 1-2 years of previous experience working in technical support, technology consulting, or relevant industry experience.
  • Previous experience using FME Form and/or FME Flow.
  • Significant consideration will be given to candidates familiar with CAD/BIM datasets and applications, such as AutoCAD, Bentley MicroStation, Revit, and Indoor Mapping.
  • Experience with GIS products, including Esri ArcGIS, MapInfo, GeoMedia, and GE Smallworld.
  • Experience working with or administering databases, including Oracle, SQL Server, PostgreSQL, Snowflake, and DuckDB.
  • Experience with 3D technology, including Cesium, I3S, and CityGML.
  • Experience working with web services, applications, and APIs, including Amazon, Azure, MS Graph, AGOL, ArcGIS Portal, Cityworks, and other asset management systems.
  • Exposure to programming and scripting languages, including Python, JSON, SQL, and XML.
  • Experience writing or presenting technical content to a wide audience.
  • Ability to speak a second language.

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