Customer Experience Associate

3 weeks ago

St John's, Newfoundland and Labrador, Canada TD Full time
Description du poste

Ce poste est ouvert aux personnes qui se définissent comme étant des Premières Nations (statut et non-statut), Inuit et Métis avec un intérêt pour le rôle de l'agent de l'expérience client.

Compétences et expériences requises
  • Compétences en service à la clientèle établies pour effectuer une gamme de tâches de routine et de transactions complexes avec les clients
  • Connaissances approfondies sur le produit et les services de la banque
  • Capacité à évaluer et à recommander des solutions de clientèle à partir d'options établies
  • Capacité à comprendre comment les tâches assignées sont liées aux autres dans l'équipe de service à la clientèle et comment l'équipe s'intègre avec d'autres
  • Capacité à identifier et à évaluer les problèmes de clientèle dans des situations simples en utilisant des procédures standard et à les escalader lorsque nécessaire
  • Capacité à contribuer aux résultats de l'équipe par la qualité des services ou de l'information fournis aux clients
  • Capacité à suivre des procédures et des pratiques standardisées en service à la clientèle et à recommander des opportunités d'amélioration des processus dans son propre domaine de travail
  • Capacité à utiliser des compétences en communication pour échanger ou clarifier des informations sur les produits et les processus avec confiance et à s'assurer que les détails sous-jacents sont compris
Expérience et éducation
  • Études secondaires et/ou
  • 1+ an d'expérience pertinente
  • Grade post-secondaire ou universitaire (dans un domaine connexe) préféré
Informations supplémentaires

A la TD, nous reconnaissons qu'il reste du travail à faire sur notre parcours collectif vers la vérité et la réconciliation. C'est pourquoi nous appliquons notre entreprise, nos gens et notre philanthropie pour aider à créer un avenir plus inclusif et durable pour les Premières Nations, les Inuit et les Métis à travers le Canada. Nous croyons que cela constitue un pas important en avant sur notre parcours vers la vérité et la réconciliation.

Nous sommes engagés à développer et à faire progresser nos collègues, afin qu'ils puissent réaliser leur plein potentiel et atteindre leurs objectifs de carrière. Nous traitons nos collègues avec la même attention, la même chaleur et le même respect que nous accordons à nos clients, et nous savons que les collègues qui s'occupent les uns des autres et les leaders qui soutiennent sont ce qui fait que la TD est unique. Pour en savoir plus, visitez le site web des talents autochtones à la TD.

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