Director of Customer Engagement
4 weeks ago
About the Role
The Director of Contact + is responsible for maintaining daily operations and providing strategic vision for the overall Contact+ department. This includes assisting the sales group with their enquiries and ensuring staff can successfully market new exposure opportunities, including retention of client relationships by exceeding client expectations.
As our new Director of Contact +, you will often be presenting at sales meetings to provide guidance to the Federated Executives and sales staff on areas where Contact+ can add value.
Key Responsibilities
- Leading a team focused on providing excellent customer service.
- Maintaining and building exceptional working relationships with Clients, Sales, Underwriting, and other office personnel.
- Maintaining the annual budget and setting goals for the business unit.
- Assessing staff training, developing needs, and providing recommendations for training opportunities to build a competent staff capable of performing all functions within the unit.
- Maintaining relationships with our Insurance providers and the national Federated sales force.
- Helping staff with front-line underwriting, marketing and sales of submissions received if needed.
- Developing marketing programs that can support Federated Insurance's needs.
Requirements
- Level 3 RIBO License.
- 10 or more years of Commercial Insurance experience.
- Minimum of 5 years of leadership experience.
- Post-secondary school education.
- Underwriting experience would be considered an asset.
About Us
We're Northbridge Financial Corporation, a leading commercial property and casualty insurance company that's been helping protect Canadian businesses for more than 90 years. We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture.
Our Values
We're committed to creating an inclusive workplace for all, where everyone feels valued and respected. We believe in putting people first and going above and beyond to help Canadian businesses have a safer and brighter future.
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