Client Relations Expert
6 days ago
We are seeking a highly motivated and goal-oriented Client Advisor to join our team at the Royal Bank of Canada. This is an exciting opportunity to work in a dynamic environment, delivering exceptional client service and driving business growth.
Salary: $65,000 - $80,000 per year, depending on experience.
About the JobThe ideal candidate will be a self-motivated individual with excellent communication skills, emotional intelligence, and a demonstrated passion for putting clients first. They will be responsible for delivering an outstanding service experience through transactions, identifying opportunities for advice, solutions, digital enablement, and partner introductions.
- Key Responsibilities:
- Proactively engage with clients in the branch and deliver an exceptional service experience through completing transactions and by identifying opportunities for advice, solutions, digital enablement, and partner introductions.
- Focusing on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions, and retain business.
- Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfill client solutions.
- Proactively take ownership of resolving and preventing client banking problems.
- Cultivate and maintain relationships with partners to work as one RBC team.
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions.
To succeed in this role, you will need:
- Mandatory Skills and Qualifications:
- A goal-oriented individual with a demonstrated passion for putting clients first.
- Drive and self-motivation, as well as excellent communication skills and emotional intelligence.
- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.).
- Personal flexibility to work flexible hours.
- Eagerness to learn and determination to succeed.
- Confidence and ability to learn financial concepts and willingness to obtain the Investment Funds in Canada or the Canadian Securities Course.
Nice-to-Have Skills and Qualifications:
- A track record in building rapport and maintaining client relationships within the financial, service, or retail industry.
- Mutual Funds accreditation.
We offer a comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Our world-class training program in financial services will equip you with the skills and knowledge needed to excel in this role.
You will have access to a variety of job opportunities across business and geographies, and our leaders will support your development through coaching and managing opportunities. You will work in a dynamic, collaborative, progressive, and high-performing team that thrives on innovation and growth.
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