Client Services Director
4 weeks ago
The Director of Client Services at Lansdowne Children's Centre is responsible for providing expertise in client service best practices and ensuring high-quality care is delivered. As a member of the senior leadership team, the incumbent oversees a team of Client Service Managers to meet the organization's mission and strategic goals.
Key responsibilities include:
- Collaborating with the senior leadership team to ensure organizational success, quality service, and sustainability
- Leading special projects related to agency and program delivery
- Establishing performance objectives and indicators, and providing ongoing coaching, measurement, and feedback to direct reports
- Ensuring delivery of high-quality service via the supervision, coaching, and management of Client Service Managers
Requirements include:
- Post-secondary degree in health/social services or equivalent
- Minimum of 5 years of experience in health/social services or equivalent
- Training in health care management is considered an asset
- Experience providing dynamic leadership, problem-solving, and change management is required
Benefits include:
- Casual dress
- Company pension
- Dental care
- Disability insurance
- On-site parking
FLEXIBLE LANGUAGE REQUIREMENT:
- French not required.
Work schedule: Monday to Friday
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