Client Services Director

4 weeks ago


Brantford, Ontario, Canada Lansdowne Children's Centre Full time

The Director of Client Services at Lansdowne Children's Centre is responsible for providing expertise in client service best practices and ensuring high-quality care is delivered. As a member of the senior leadership team, the incumbent oversees a team of Client Service Managers to meet the organization's mission and strategic goals.

Key responsibilities include:

  • Collaborating with the senior leadership team to ensure organizational success, quality service, and sustainability
  • Leading special projects related to agency and program delivery
  • Establishing performance objectives and indicators, and providing ongoing coaching, measurement, and feedback to direct reports
  • Ensuring delivery of high-quality service via the supervision, coaching, and management of Client Service Managers

Requirements include:

  • Post-secondary degree in health/social services or equivalent
  • Minimum of 5 years of experience in health/social services or equivalent
  • Training in health care management is considered an asset
  • Experience providing dynamic leadership, problem-solving, and change management is required

Benefits include:

  • Casual dress
  • Company pension
  • Dental care
  • Disability insurance
  • On-site parking

FLEXIBLE LANGUAGE REQUIREMENT:

  • French not required.

Work schedule: Monday to Friday



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