Customer Service Supervisor
2 weeks ago
Job Summary:
This role is centered on guiding the customer service team to strengthen the company's customer service and sales efforts. As a key liaison between customers and the organization, this position serves as the core support hub within MT Talent.
Key Responsibilities:
- Oversee coverage for inboxes and phone lines.
- Address issues escalated by the team, including personnel, service, and order-related matters.
- Communicate updates to the team regarding products, policies, processes, and procedures.
- Assist with managing backlog, items shipped but not invoiced, and open orders.
- Support the new hire onboarding process.
- Conduct performance evaluations for direct reports.
Requirements:
- High school diploma required (post-secondary education is preferred).
- Great communication skills in English and French.
- Strong team player and communicator.
- Candidate centric.
- B2B experience.
- 2+ years in a supervisor role.
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