Duties and Responsibilities of a Customer Service Supervisor
2 weeks ago
We are seeking an experienced Customer Service Supervisor to join our team at ADR Freight Inc. in a dynamic and fast-paced environment.
Job DescriptionThe successful candidate will be responsible for coordinating, assigning, and reviewing the work of team members, ensuring seamless day-to-day operations and maintaining high customer satisfaction levels.
Key Responsibilities- Supervise and manage a team of customer service representatives to achieve business objectives.
- Co-ordinate tasks, assign work, and review performance to ensure quality and productivity standards are met.
- Maintain operation of computer systems, equipment, and machinery, arranging repair work as needed to ensure business continuity.
- Requisition materials and supplies to support business operations.
- Organize and maintain inventory to optimize stock levels and reduce waste.
- Demonstrated experience in customer-facing roles, with a proven track record of delivering excellent customer service.
- Strong leadership and supervisory skills, with the ability to motivate and develop team members.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
- Ability to work in a fast-paced environment, managing multiple priorities and deadlines.
- High school diploma or equivalent required; post-secondary education in a related field an asset.
- Work in a busy office environment with frequent interruptions.
- Perform tasks that require attention to detail, accuracy, and efficiency.
- Meet tight deadlines and work under pressure to deliver results.
- Able to work accurately and efficiently in a fast-paced environment.
- Client-focused with a strong commitment to providing exceptional customer service.
- Dependable and reliable, with a strong work ethic.
- Effective communicator with strong interpersonal skills.
- Team player with a collaborative approach to problem-solving.
- At least 1 year of experience in a customer-facing role, preferably in a supervisory capacity.
- Parking available on site.
- Permanent full-time position (35 hours per week).
- Language of work: English.
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