Customer Service Representative

3 days ago


Remote, Canada BIS Safety Software Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our support team, you will be responsible for providing exceptional customer service, technical support, and training to our users.

Key Responsibilities
  • Provide outstanding technical support to customers via phone, email, and chat
  • Respond to customer inquiries in a timely and professional manner
  • Follow up on customer requests to ensure complete handling of the caller's inquiry
  • Collaborate with the development team to create and test new features and solutions
  • Participate in daily team meetings to discuss customer feedback and workflow improvements
Requirements
  • Minimum 2 years of experience delivering exceptional customer service
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong technical skills, including proficiency in Microsoft Word and Excel
What We Offer
  • Competitive salary range: $20.00-$24.00 per hour
  • Full medical, dental, and vision coverage
  • Life insurance and disability insurance
  • Opportunities for professional growth and development
Why Join Us

BIS Safety Software is a fast-paced and dynamic organization that values innovation, collaboration, and customer satisfaction. We offer a unique work environment that fosters creativity, teamwork, and continuous learning. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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