Logistics Customer Service Coordinator
4 days ago
Randstad Canada is a worldwide company based in Westmount, focusing on the Transport & Logistics industry. We are dedicated to helping professionals find their ideal job in this field.
Job Summary
We are looking for a highly skilled and experienced Bilingual Customer booking specialist to join our team. This role involves handling Ocean Booking requests, requiring strong interpersonal and communication skills.
Key Responsibilities
The successful candidate will be responsible for:
- Inbound calls; processing customer requests and data via email or calls.
- Responding and resolving customer problems and inquiries.
- Acting as liaison between customer and sales.
- Updating bookings when necessary and notifying all affected parties of changes.
- Coordinating with terminal operations to ensure efficient and effective handling of shipments.
- Assisting clients and transferring them to the right department accordingly.
Requirements
To succeed in this role, you will need:
- A minimum of forwarding/shipping, transportation experience.
- Strong interpersonal and communication skills.
- The ability to multitask time-sensitive issues.
- Ability to work in a fast-paced environment.
- Well-organized, with the ability to handle stress and meet tight deadlines.
- Knowledge of the Office suite and ease of understanding customer-oriented software.
- Sales Force/CRM an asset.
- Bilingual (French & English) an asset.
Benefits
This position offers a competitive salary range of $22 to $26 hourly, along with a stable weekday schedule of 37.5 hours per week from 8:30 to 17:00. You will also enjoy easy access by car or public transit and a comfortable work environment.
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