Restaurant Operations Supervisor

2 weeks ago


Nanaimo, British Columbia, Canada McDonald's Restaurants Full time
Job Title:

Restaurant Operations Supervisor

About the Role:

We are seeking a highly motivated and experienced Restaurant Operations Supervisor to join our team at McDonald's Restaurants. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we provide exceptional customer service and maintain high standards of quality and cleanliness.

Key Responsibilities:
  • Leadership and Management: Supervise and coordinate the activities of staff who prepare and portion food, ensuring that tasks are completed efficiently and effectively.
  • Training and Development: Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence and teamwork.
  • Quality Control: Ensure that food and service meet quality control standards, maintaining a clean and safe environment for customers and staff.
  • Budgeting and Financial Management: Prepare budget and cost estimates, managing resources effectively to achieve business objectives.
  • Customer Service: Address customers' complaints or concerns, providing prompt and courteous service.
  • Record Keeping: Maintain records of stock, repairs, sales, and wastage, tracking performance metrics and making data-driven decisions.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a supervisory or leadership role.
  • Skill Set: Excellent leadership and communication skills, ability to work under pressure, and a strong focus on customer satisfaction.
What We Offer:
  • Competitive Salary: $45,000 - $55,000 per annum, depending on location and experience.
  • Benefits Package: Group insurance benefits, comprehensive training programs, and opportunities for career advancement.
  • Support for Staff: Mentorship programs, diversity and cross-cultural training, and a welcoming work environment for all employees.


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