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Technical Support Specialist

2 months ago

Halifax, Nova Scotia, Canada PeopleToGo Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at PeopleToGo. As a Field Service Technician, you will be responsible for providing top-notch technical support to our clients, ensuring their IT needs are met with efficiency and expertise.

Key Responsibilities:
  • Hardware Deployment: Perform intermediate IMAC activities, including hardware roll-outs, refreshes, and other deployment-related tasks on PCs, laptops, printers, and POS devices.
  • Software Support: Handle software installation, support, and upgrades to ensure seamless operation.
  • Deskside Support: Provide expert technical assistance with hardware, software, and network-related issues, ensuring minimal downtime and maximum productivity.
  • Help Desk Support: Offer first-level support to clients, resolving issues promptly and efficiently.
  • Network Support: Perform basic LAN and internetworking activities to ensure stable and secure network operations.
  • Bench Repairs: Handle depot service and remedial maintenance tasks to keep equipment in top working condition.
  • Call Management: Respond to, update, and close calls from our National Dispatch/Call Management Center.
  • Customer Communication: Effectively communicate with clients to diagnose issues, establish ETA, and determine parts requirements.
Requirements:
  • Experience: 1-2 years of field service experience in hardware roll-outs, refreshes, and deployment-related activities.
  • Deskside Support Experience: 1-2 years of experience in providing technical support.
  • Internetworking and Troubleshooting Skills: Strong skills in internetworking and troubleshooting.
  • Certifications: A+ certification and potentially other vendor certifications from Cisco, Microsoft, and OEMs (Dell, Toshiba, Lenovo, HP).
  • Soft Skills: Self-motivation, ability to manage multiple tasks, exceptional customer service skills, good communication skills, and ability to work independently or as part of a team.
  • Education: Minimum of a Diploma from a recognized IT program.
What We Offer:

As a Technical Support Specialist at PeopleToGo, you will have the opportunity to work with a dynamic team, develop your technical skills, and provide top-notch support to our clients. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.