Customer Experience Investigator

3 days ago


Kingston, Ontario, Canada C3 Client Satisfaction Full time
About the Role

C3 Client Satisfaction is seeking a skilled Customer Experience Investigator to join our team. As a Customer Experience Investigator, you will be responsible for evaluating customer service and store environments to provide valuable insights to our clients.

Key Responsibilities
  • Conduct Mystery Shopping Assignments: Visit retail stores and evaluate the customer service experience, taking note of the quality of service, product knowledge, and overall store environment.
  • Produce Detailed Reports: Compile and submit comprehensive reports on your findings, highlighting areas of excellence and opportunities for improvement.
  • Evaluate Store Environments: Assess the overall ambiance and condition of the store, including cleanliness, organization, and visual merchandising.
  • Communicate Effectively: Share your findings with clients and provide recommendations for improvement, ensuring that our clients receive actionable insights to enhance their customer experience.
Requirements
  • Secondary (High) School Graduation Certificate
  • 1 to Less Than 7 Months of Experience or equivalent experience
  • Excellent Oral Communication Skills
  • Reliability and Attention to Detail
  • Availability for Shift or On-Call Work
  • Legally Eligible to Work in Canada
  • Reside in Proximity to the Advertised Location
Working Conditions and Physical Capabilities
  • Own Transportation
  • Travel Expenses Not Paid by Employer
  • Cellular Phone, Computer, and Internet Access


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