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Customer Experience Investigator

2 months ago

Kingston, Ontario, Canada C3 Client Satisfaction Full time
About the Role

C3 Client Satisfaction is seeking a skilled Customer Experience Investigator to join our team. As a Customer Experience Investigator, you will be responsible for evaluating customer service and store environments to provide valuable insights to our clients.

Key Responsibilities
  • Conduct Store Evaluations: Visit retail locations to assess the quality of customer service and store environments.
  • Produce Reports: Compile and analyze data to provide detailed reports on customer experience and store environments.
  • Evaluate Investigative Expertise: Utilize undercover work techniques to gather information and evaluate the effectiveness of customer service and store environments.
  • Assess Transportation and Travel Requirements: Ensure that you have reliable transportation and are able to travel to various locations as needed.
  • Meet Physical and Mental Demands: Work in a fast-paced environment and maintain attention to detail to ensure accurate and thorough reports.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 to less than 7 months or equivalent experience
  • Language: English or French
  • Availability: Available for shift or on-call work
  • Reliability: Reliable and able to work independently