Customer Service Representative
7 days ago
Job Summary
CB Canada is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.
Key Responsibilities
- Provide exceptional customer service to our clients via phone, email, and in-person
- Sell products and services in a proactive and consultative manner
- Resolve customer complaints and issues in a timely and professional manner
- Work with the central office, local management, drivers, warehouse staff, account managers, and other business partners to ensure excellent customer service
- Build positive relationships with customers, key contacts, vendors, and other stakeholders
- Assist customers with shipping details and account issues
- Scan, record, and reconcile all daily cargo transactions
- Perform cash handling, including deposits and key control
- Adhere to all company policies and procedures (including uniform requirements)
- Meet all safety standards and maintain a clean and safe work environment
- Meet attendance and punctuality expectations
- Live the values of CB Canada and represent them to customers and partners
- Ability to lift 70 pounds and stand for 3-hour intervals
- Perform other tasks as assigned by management
Requirements
- Strong bilingual communication skills (English and French)
- Positive attitude and strong work ethic
- Organized and able to prioritize tasks and manage multiple responsibilities
- Reliability, patience, and professionalism
- 3-12 months of customer service experience (preferably)
- 3-12 months of retail sales experience (preferably)
- 3-12 months of technology or point-of-sale system experience (preferably)
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