French Bilingual Customer Service Representative

4 weeks ago

Brossard, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

Job Summary

We are seeking a highly skilled and bilingual Customer Account Specialist II to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and promoting our products and services.

Key Responsibilities

  • Provide courteous and professional customer service to clients via phone, email, and in-person
  • Resolve customer complaints and issues in a timely and effective manner
  • Upsell and cross-sell our products and services to clients
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date on product knowledge and industry trends

Requirements

  • Bilingual in French and English (spoken and written)
  • 1+ year of customer service experience
  • High school diploma or equivalent required; undergraduate degree preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading financial institutions, committed to delivering exceptional customer experiences and building long-term relationships with our clients. We are proud to offer a diverse and inclusive work environment that values diversity, equity, and inclusion.

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