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Senior Technical Support Specialist

2 months ago


Toronto, Ontario, Canada Oracle Full time
Job Summary

We are seeking a highly skilled and experienced Advisory Systems Engineer to join our team at Oracle. As a key member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customer base while serving as an advocate for customer needs.

Key Responsibilities
  • Resolve post-sales non-technical customer inquiries via phone and electronic means
  • Provide technical advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
  • Work with customers to provide expert technical advice and solutions
  • Lead contributor individually and as a team member, providing direction and mentoring to others
  • Perform assigned duties with a high level of autonomy and report to management on customer status and technical matters
Requirements
  • Hands-on experience in implementing Oracle Exadata, RAC, and Grid
  • Excellent verbal and written communication skills
  • Ability to explain and document information in a clear and concise manner
  • Experience implementing Exadata, Oracle Data Guard, Flash Copy, and Oracle RAC using Oracle OEM
  • Quick study ability to become familiar with the current environment in a relatively short period of time
Preferred Qualifications
  • Bachelor's and Master's degree in Computer Science, Engineering, or equivalent experience
  • 8 years related experience prior to taking this position
  • Experience with Oracle's core products, applications, and tools
What We Offer

Oracle offers a competitive salary range from $66,700 to $145,000 CAD per annum, depending on location and experience. We also offer a range of benefits and opportunities for professional growth and development.