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Customer Success Operations Specialist
2 months ago
We are seeking a highly skilled Customer Success Operations Specialist to join our team at Assent. This is a unique opportunity to make a significant impact on our business by streamlining operations and improving processes for our Digital Solution Strategy (DSS) team.
Key Responsibilities- Renewal Management: Support the sales team in securing renewals and meeting targets for DSS clients by leveraging scalable outreach strategies.
- Process Improvement: Identify areas of improvement within existing processes and implement solutions to enhance efficiency and effectiveness.
- Workflow Optimization: Develop and optimize workflows, tools, and systems to streamline operations and support the team in delivering excellent customer service.
- Customer Data Analysis: Analyze customer data to identify trends, insights, and opportunities for improvement.
- Scalable Process Design: Design and implement scalable processes and solutions to support the growing needs of the business and the customer success team.
- Process Automation: Lead initiatives to digitize and automate manual processes, enhancing the team's ability to manage a larger customer base effectively.
- Team Support: Support the team by providing training and development opportunities focused on operational excellence and best practices.
We are looking for a candidate with:
- A minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field.
- Working knowledge of consultative customer management and/or project management roles.
- Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset.
- Solid Microsoft Excel skills - you know how to harness the power of pivot tables and lookup functions for data management and analysis.
At Assent, we value our team members' well-being and offer a range of benefits to support their physical and mental health, including vacation time, comprehensive benefits packages, life leave days, and more.
We also offer a competitive base salary, a corporate bonus program, retirement savings options, and opportunities for professional development and growth.
Our commitment to diversity, equity, and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.
