IT Support Professional

3 weeks ago


Mississauga, Ontario, Canada KMH Cardiology Centres Inc. Full time
Company Overview

KMH Cardiology Centres Inc. is a reputable healthcare provider with 10 clinics in the GTA and South Western Ontario region.

Job Summary

We are seeking an experienced IT Help Desk professional to provide exceptional technical support to our users, ensuring their systems and applications are functioning effectively.

Salary

The estimated annual salary for this position is $55,000.00 per year.

Job Description
  • Provide technical support to users via email, remote, and on-site support for desktop hardware, software, telecom, and network issues.
  • Identify issues and offer timely solutions efficiently.
  • Analyze and diagnose problems while developing and implementing solutions with narrow timelines.
  • Enable support for system access, including creating and managing user accounts.
  • Respond to technical questions regarding personal computer hardware and software deployed within the company.
Required Skills and Qualifications
  • Minimum 3 years of experience in a diverse technology and customer service-focused role.
  • Post-secondary education in related IT area or business or technical training/experience equivalent.
  • Solid knowledge and demonstrated experience using desktop products and operating systems (only Windows environment).
  • Familiar with networking fundamentals (TCP/IP, DNS, DHCP, routers, switches, WiFi access points), as well as basic level network connectivity issues and troubleshooting.
  • Experience supporting back-office applications and industry standard business software applications including MS Office and Outlook.
Benefits
  • Competitive rate.
  • Comprehensive benefits.
  • Work Perks.
  • KMH Fit wellness initiatives.


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