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We're a rapidly growing global company committed to building a team of talented, creative, and high-achieving individuals. As a Technical Client Support Specialist, you'll play a crucial role in ensuring our SMB clients receive exceptional support and service.
About the RoleAs a Technical Client Support Specialist, you'll be responsible for:
- Providing technical support and troubleshooting to SMB clients
- Ensuring clients feel supported and informed throughout their onboarding process
- Monitoring client performance and data to ensure SLAs are met
- Developing and delivering regular reports and presentations to clients
- Ensuring proper documentation of tickets, technical solutions, and product knowledge base
We're seeking a highly motivated and proactive individual with a technical background and excellent communication skills. If you have:
- 1-2 years of technical client support or client success experience
- Bachelor's degree in business, Information Technology, or a related field
- Experience interacting with SMB clients in a support/account management capacity
- Experience with customer support tools and platforms
- Strong technical troubleshooting and problem-solving abilities
We're committed to building a team filled with diverse cultures, viewpoints, and experiences. As a Technical Client Support Specialist, you'll enjoy:
- Unlimited paid time off
- 100% remote work
- Flexible hours
- Comprehensive health benefits package
- Support for continuous learning and development
FlexPay is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law. Accommodation is available upon request for applicants with disabilities.
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